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Work at Home Patient Care Coordinator Jobs with Landmark Health

Work at Home Patient Care Coordinator Jobs with Landmark Health

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Work at Home Patient Care Coordinator Jobs with Landmark Health

Landmark Health is hiring work at home patient care coordinators in the U.S. Both full and part-time home-based opportunities are available.

As a work at home patient care coordinator, you will be working patient facing phone lines, while also helping with administrative tasks as needed.

From the company:

“Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.”

Requirements (from work-at-home job listing):

  • HS Diploma or GED equivalent; Bachelor’s degree preferred
  • Experience with escalated customer service issue resolution; experience with following triage protocol a plus
  • 2+ years in a call center environment; health care experiences a plus
  • 1+ year of healthcare background with medical terminology and familiarly of clinical issues
  • Critical thinking skills required for success in role
  • Knowledge of MS Office products; typing speed of 40+ WPM preferred

Responsibilities (from listing):

  • Provide superlative and empathetic telephonic customer service for Landmark patients
  • Actively listen and probe patients in a professional and timely manner to understand and evaluate patient’s need, specifically whether the need is clinical or administrative
  • Warm-transfer calls to Landmark clinical staff for clinically escalated situations
  • Communicate and collaborate with members of the Landmark interdisciplinary team
  • Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
  • Document non-emergent patient interactions across Landmark’s various communication methods
  • Manage the scheduling process for patients wanting to schedule new visits or reschedule existing ones
  • Ad hoc administrative tasks as assigned
  • Employees in the position can expect to be on the phone up to 90% of their work shift and complete other essential function on an as-needed basis
  • Full time and part-time roles available, with flexibility for changing shift coverage over time.  Shifts are most mostly outside of normal business hours: first shift (6 am – 11 am), third shift (5 pm – 1 am), and weekends (9 am – 11 pm).

If interested in learning more about these work at home customer care jobs, please see the original home-based employment listing. Good luck!

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